EOS Technical Services & Support From Getting Started to Sustainable Success With Additive Manufacturing
We always focus on your success. From a certified start in additive manufacturing, to qualified system maintenance and globally available support, to a convenient portal for your questions and concerns - the services offered by our specialists are your best contact point if you want to make your EOS system better.
From the various technical services we have to offer, you’ll find the right service package for you. Our EOS System Care Program is tailored to your specific requirements.
The choice is yours.
Our Portfolio at a Glance Services Offered for All Steps of Additive Manufacturing
Ramp up Your Production
Preventive Care
Troubleshooting
Original Spare Parts
“myEOS” Customer Portal for EOS Services
We want your investment in additive manufacturing technology to pay off in the long term and to guarantee maximum value retention for your system.
Do you need help with any aspect of your EOS system? Do you want to be able to view the status of your service requests at any time? myEOS is your first port of call for EOS services. You’ll find everything in one place, precisely tailored to your own system park. With myEOS, you can track and manage your service tickets quickly and easily.
Your advantages at a glance:
•Easy reporting of problems, around-the-clock tracking with digital timestamps
•Our experts will contact you when you request a call
•You’re always kept in the loop: ticket status, communication and expert feedback – all in one place
“Ramp up” Commissioning
Installation
Our experienced specialists will support you in every phase of commissioning or system relocation. We will accompany you during installation and integration into your production environment entirely according to your needs.
Certification
We offer support with qualification and certification. With specific know-how for production with additive manufacturing, we can help you implement the right quality management processes.
“Preventive Care” Optimization and Quality Assurance
Inspection
Ensure that your production is achieving the optimal output. Our experts will review and assess the key components and assemblies of your EOS system with a special focus on safety and functionality.
Maintenance
Our maintenance management services support value retention and optimize the availability of your system. Regular maintenance with dedicated maintenance records prevents faults and ensures compliance with safety standards.
Calibration
Regular calibration ensures high process stability for your system and therefore the highest levels of product quality. Our service tools combine software and hardware to guarantee maximum overlapping accuracy, especially with multi-laser systems.
What Are the Benefits for You?
“Troubleshooting” Personalized Problem-Solving
Diagnosis
More than 30 years of expertise in developing machines and processes for additive manufacturing helps us rapidly restore your system performance. We are also constantly investing in further developing our quick root cause analysis methods to make them even more efficient for you.
Repairs
We can be immediately on-site to fix any faults as quickly as possible. With the largest team of service experts in the additive manufacturing industry, we reduce unplanned system downtime to a minimum. Our myEOS customer portal gives you the opportunity to report service incidents to us 24/7.
Remote service
Our TUV IT-certified and secure EOS remote service solution gives you access to direct system analysis with a single click. Working over an encrypted VPN connection initiated by you, an EOS service expert can be immediately at your side. Try out the EOS remote service free of charge during your warranty period!
What Are the Benefits for You?
